Politique de remboursement

 

Global Return Policy

Our return policy is designed to comply with consumer protection laws in the regions where we operate. Where local law requires a mandatory cooling-off period or statutory right of return, we will fully respect and follow those legal requirements. For all other regions, our standard return policy applies under the terms set out below.

By placing an order, you agree to the return policy that applies to your shipping destination.

30-Day Return Policy (Applicable to all regions unless local law provides otherwise)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Please note: Change of mind, personal preference, or dissatisfaction due to expectations not being met does not qualify as a valid reason for return.

By placing an order, you confirm that you have read and understood the product description, specifications, and all details provided on the listing page.

If you believe the item has a product quality issue, please contact us immediately with clear photo or video evidence. We will review and handle it in accordance with our after-sales policy.

To start a return, you can contact us at support01@apps2car.com.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support01@apps2car.com

Statutory Right of Withdrawal (EU & UK Customers)

In accordance with local consumer protection laws, customers in the European Union and the United Kingdom have the right to cancel or return their order within 14 days of receiving their item, for any reason and without justification.

For these customers, the same condition requirements apply: the item must be unworn, unused, with tags, and in its original packaging, along with the receipt or proof of purchase.

Please note: The return shipping cost will be borne by the customer, unless the item is defective or damaged due to our error.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please note: Any damage or defect claims must be reported within 7 days of delivery. After this period, the item will be considered accepted in good condition.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at support01@apps2car.com.